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Hug Your Haters ; how to embrace complaints and keep your customers

Baer, Jay

Hug Your Haters ; how to embrace complaints and keep your customers - New York : Crtford Penguin, 2016. - xii, 219p. : ill. ; 24cm.

Includes bibliographical references and index

ISBN: 978 -1 -01 --98867 -5

Subjects--Topical Terms:
Customer relations
Consumer complaints

LC Class. No.: HF5415.5.B326

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