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The roles of service quality on customers' satisfaction in the banking industry in Tanzania: a case of Dar es Salaam

Mayau, Harman Milonge

The roles of service quality on customers' satisfaction in the banking industry in Tanzania: a case of Dar es Salaam - Dar es Salaam. : University of Dar es Salaam. 2016. - xiv,98p. : ill. ; 30cm.

Includes bibliographical references

Subjects--Topical Terms:
Bank and banking
Customer services
Dar es Salaam
Tanzan

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