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Perceived service quality and customer satisfaction in local governments : The case of Ilala municipal council market traders

Maliva, Nelly Samson

Perceived service quality and customer satisfaction in local governments : The case of Ilala municipal council market traders - Dar es Salaam: University of Dar es Salaam, 2005 - xv,50p.: ill.; 30cm.

Includes bibliographical references
Thesis MBA-University of Dar es Salaam

Subjects--Topical Terms:
Customer satisfaction
Customers
Local government
Tanzania
Ilala Municipal coucil
Market traders

LC Class. No.: THS EAF HF5415.33.T34M34

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