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Critical business episodes : the criticality of damage adjustment processes in insurance relationships

Gidhagen, Mikael

Critical business episodes : the criticality of damage adjustment processes in insurance relationships Mikael Gidhagen - Uppsala : Uppsala University, 2002. - 211p. : ill. ; 25cm. - Doctoral Thesis ; 91 .

(Doctorial Thesis)
Thesis. PhD. (Business Studies) - Uppsala University, 2002

Subjects--Topical Terms:
Insurance business
Corporate insurance
Customer relationship
Professional services
Services marketing
Claim settlement
Critical episode

LC Class. No.: THS EAF HG8059.G52

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