Critical business episodes : the criticality of damage adjustment processes in insurance relationships
Gidhagen, Mikael
Critical business episodes : the criticality of damage adjustment processes in insurance relationships Mikael Gidhagen - Uppsala : Uppsala University, 2002. - 211p. : ill. ; 25cm. - Doctoral Thesis ; 91 .
(Doctorial Thesis)
Thesis. PhD. (Business Studies) - Uppsala University, 2002
Insurance business
Corporate insurance
Customer relationship
Professional services
Services marketing
Claim settlement
Critical episode
THS EAF HG8059.G52
Critical business episodes : the criticality of damage adjustment processes in insurance relationships Mikael Gidhagen - Uppsala : Uppsala University, 2002. - 211p. : ill. ; 25cm. - Doctoral Thesis ; 91 .
(Doctorial Thesis)
Thesis. PhD. (Business Studies) - Uppsala University, 2002
Insurance business
Corporate insurance
Customer relationship
Professional services
Services marketing
Claim settlement
Critical episode
THS EAF HG8059.G52