Payne, Adrian <br/><br/>
Relationship marketing for competitive advantage: Winning and keeping customers 

 - Oxford  Butterworth-Heinemann  1995 
 - x,304p.  25cm. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations
<br/><br/><label>LC Class. No.: </label>HF5415.5.R455