Nkini, Upendo  <br/><br/>
The effectiveness of customer retention in commercial banks in Tanzania:   the case of CRDB Bank PLC, Barclays and NMB bank 

 - Dar es Salaam:  University of Dar es Salaam,  2012. 
 - ix,118p.:  ill.;  30cm. 
<br/><br/>Includes bibliographical references<br/>Thesis: MA (Development Studies) - University of Dar es Salaam 
<br/><br/><label>Subjects--Topical Terms: </label>
<br/><br/><label>LC Class. No.: </label>THS EAF HG1616.C87T34N534