TY  - BOOK
AU  - Nkini,Upendo
TI  - The effectiveness of customer retention in commercial banks in Tanzania: : the case of CRDB Bank PLC, Barclays and NMB bank
AV  - THS EAF HG1616.C87T34N534 
PY  - 2012///
CY  - Dar es Salaam
PB  - University of Dar es Salaam
KW  - Customer satification
KW  - Banks and banking
KW  - Customer service
KW  - Tanzania
N1  - Includes bibliographical references
Thesis: MA (Development Studies) - University of Dar es Salaam
ER  -