Pomaranski, Nicole  <br/><br/>
Zingerman's  : guide to giving great service 

 - New York  : Hyperion,  2003. 
 - 129p.  : ill.  ; 19cm. 
<br/><br/><label>ISBN: </label>978-1-4013-0143-9 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service<br/>Customer satisfaction
<br/><br/><label>LC Class. No.: </label>HF5415.5.W445