TY - BOOK AU - Ngenzi,Bevin Edward TI - The importance of efficiency in servise organisations: : a case of National Social Security Fund Dar es Salaam AV - THS EAF HF5415.5.T34N45 PY - 2006/// CY - Dar es Salaam PB - University of Dar es Salaam KW - Customer services KW - Efficiency KW - Industrial KW - Consumer satisfaction KW - National Social Security Fund KW - Dar es Salaam N1 - Includes bibliographical references Thesis MBA- University of Dar es Salaam ER -