Baer, Jay  <br/><br/>
Hug Your Haters  ; how to embrace complaints and keep your customers 

 - New York  : Crtford Penguin,  2016. 
 - xii, 219p.  : ill.  ; 24cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>978 -1 -01 --98867 -5 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations<br/>Consumer complaints
<br/><br/><label>LC Class. No.: </label>HF5415.5.B326