TY  - BOOK
AU  - Baer,Jay
TI  - Hug Your Haters: ; how to embrace complaints and keep your customers
SN  - 978 -1 -01 --98867 -5
AV  - HF5415.5.B326 
PY  - 2016///
CY  - New York
PB  - : Crtford Penguin
KW  - Customer relations
KW  - Consumer complaints
N1  - Includes bibliographical references and index
ER  -