Waite, Andrew J. <br/><br/>
A practical guide to call center technology 

 - San Francisco :  CMP Books ,  2001 
 - iv,497p.  : ill.  ; 24cm. 
<br/><br/><label>ISBN: </label>1 57820 094 6 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Call centers, management,<br/>Customer services, <br/>communication systems,<br/> Telephone in business
<br/><br/><label>LC Class. No.: </label>HE8788.W35