TY  - BOOK
AU  - Abrams,Bill
TI  - The observational research handbook: understanding how consumers live with your product
SN  - 065800073X
AV  - SJMC HF5415.33.U6 
PY  - 2000///
CY  - USA
PB  - NTC Business Books
KW  - Research
N1  - Include bibliographical references and index
ER  -