TY - BOOK AU - Maliti,Ovin Alexander TI - Determinants of customer switching behaviour among commercial banks in Tanzania: : a case of selected banks AV - THS EAF HG1616.C87T34M34 PY - 2015/// CY - Dar es Salaam PB - University of Dar es Salaam KW - Banks and banking KW - Customer services KW - Tanzania N1 - Includes bibliographical references Thesis: MBA (Finance) - University of Dar es Es Salaam ER -