TY  - BOOK
AU  - Hirko,Buff
AU  - Mary Bucher Ross
TI  - Virtual reference training:  : the complete guide to providing anytime anywhere answers
SN  - 0838908764
AV  - Z711.45.H57 
PY  - 2004///
CY  - Chicago
PB  -  : American Library Association
KW  - Electronic reference services ( Libraries),
KW  - Reference librarians - trainning of
ER  -