Meola, Mark <br/><br/>
Starting and operating live virtual reference services   : how to do it manual for librarians 

 - New York   : Neal-Schuman Publishers,  2002 
 - 167p.   : ill.   ; 28cm. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Internet in library reference services, <br/>Electronic reference services
<br/><br/><label>LC Class. No.: </label>DILS Z711.47.M46