TY  - BOOK
AU  - Meola,Mark
AU  - Sam Stormont
TI  - Starting and operating live virtual reference services:  : how to do it manual for librarians
AV  - DILS Z711.47.M46	 
PY  - 2002///
CY  - New York
PB  -  : Neal-Schuman Publishers
KW  - Internet in library reference services,
KW  - Electronic reference services
ER  -