TY  - BOOK
AU  - Kramer,Larry
TI  - C-Scape: : conquer the forces changing business today
SN  - 978-0-06-198497-6
AV  - HF5415.5.K68 
PY  - 2010///
CY  - New York
PB  - : Harper Business
KW  - Customer services
KW  - Marketing
KW  - Advertising
N1  - Includes bibliographical references and index
ER  -