TY - BOOK AU - Kimaro,Josephine Rogate TI - Tanzania's client service charters: ; participation and the resulting impact AV - THS EAF HD2763.T34K54 PY - 2006/// CY - Dar es Salaam PB - : University of Dar es Salaam KW - Public service, KW - Law and legislation, KW - Tanzania, KW - Public Service Reform Programme, KW - Management KW - Customer service N1 - Bibliography p. 122-136 Thesis M.A (Political Science and Public Administration) University of Dar es Salaam ER -