Mwakigomba, Salome Epimack <br/><br/>
The analysis of factors affecting cutomer satisfaction in financial institutions   : the case of Akiba Commercial Bank 

 - Dar es Salaam   : University of Dar es Salaam   , 2012 
 - ix,62p.    : ill.    ; 30cm. 
<br/><br/>Includes bibliographical references<br/>Thesis: MBA - University of Dar es Salaam<br/> 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer satisfaction<br/>Customer services<br/>Akiba Commercial Bank