TY - BOOK AU - Mmari,Ivan Joseph TI - The role of electronic reference services in facilitating effective teaching and learning process a case study of Open University of Tanzania headquater Dar es Salaam AV - THS EAF Z675.E4M552 PY - 2010/// CY - Dar es Salaam PB - University of Dar es Salaam KW - Electronic reference services KW - Teaching and learning KW - Open University N1 - Includes bibliographical references Thesis: MA (Information studies)-University of Dar es Salaam ER -