Maliva, Nelly Samson <br/><br/>
Perceived service quality and customer satisfaction in local governments :   The case of Ilala municipal council market traders 

 - Dar es Salaam:  University of Dar es Salaam,  2005 
 - xv,50p.:  ill.;  30cm. 
<br/><br/>Includes bibliographical references<br/>Thesis MBA-University of Dar es Salaam 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer satisfaction<br/>Customers<br/>Local government<br/>Tanzania<br/>Ilala Municipal coucil<br/>Market traders
<br/><br/><label>LC Class. No.: </label>THS EAF HF5415.33.T34M34