TY  - BOOK
AU  - Maliva,Nelly Samson
TI  - Perceived service quality and customer satisfaction in local governments : : The case of Ilala municipal council market traders
AV  - THS EAF HF5415.33.T34M34 
PY  - 2005///
CY  - Dar es Salaam
PB  - University of Dar es Salaam
KW  - Customer satisfaction
KW  - Customers
KW  - Local government
KW  - Tanzania
KW  - Ilala Municipal coucil
KW  - Market traders
N1  - Includes bibliographical references
Thesis MBA-University of Dar es Salaam
ER  -