Yerkes, Leslie A. <br/><br/>
They just don't get it: changing resistance into understanding 

 - New York   : Inc. Berrett - Koehler Publishers,  2005 
 - xiii,142p.   : ill.   ; 22cm. 
<br/><br/><label>ISBN: </label>978-1-57675-328-6 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Communication in management, <br/>Influence (Psychology), <br/>Persuasion (Psychology)
<br/><br/><label>LC Class. No.: </label>HD30.3.Y47