TY  - BOOK
AU  - Yerkes,Leslie A.
AU  - Randy Martin
TI  - They just don't get it: changing resistance into understanding
SN  - 978-1-57675-328-6
AV  - HD30.3.Y47 
PY  - 2005///
CY  - New York
PB  -  : Inc. Berrett - Koehler Publishers
KW  - Communication in management,
KW  - Influence (Psychology),
KW  - Persuasion (Psychology)
ER  -