TY  - BOOK
AU  - Katz, William A
TI  - Introduction to reference work : Reference Services and reference processes
SN  - 0-07-033331-9
AV  - SJMC Z711.K32 
PY  - 1978///
CY  - New York
PB  - McGraw-Hill Book Company
KW  - Referene services and reference processes
KW  - reference book
KW  - New York
N1  - includes bibliographical references and index
ER  -