TY  - BOOK
AU  - Gidhagen,Mikael
TI  - Critical business episodes: the criticality of damage adjustment processes in insurance relationships
T2  - Doctoral Thesis ; 
AV  - THS EAF HG8059.G52 
PY  - 2002///
CY  - Uppsala
PB  - Uppsala University
KW  - Insurance business
KW  - Corporate insurance
KW  - Customer relationship
KW  - Professional services
KW  - Services marketing
KW  - Claim settlement
KW  - Critical episode
N1  - (Doctorial Thesis)
Thesis. PhD. (Business Studies) - Uppsala University, 2002


ER  -