TY  - BOOK
AU  - Karashani,J.A.N.
TI  - Improving NBC customer services
AV  - FCM RES HG1616.C87K37 
PY  - 1982///
CY  - Dar es Salaam
PB  - University of Dar es Salaam
KW  - Banks and banking
KW  - Customer services
N1  - Includes bibliographical references
ER  -