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	1.	No cover image available No cover image available No cover image available The effect of service quality on customer satisfaction in the airline industry in Tanzania a case of Precision Air Limited Davy Parsaoran Hinsa Pardede by Pardede, Davy Parsaoran Hinsa [Author] Material type: Text Publication details: Dar es salaam University of Dar es salaam 2021 Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (1)Collection, call number: East Africana Collection THS EAF HF5415.335.T34P273. Add to cart (remove)
	2.	No cover image available No cover image available No cover image available The effect of service quality on customer satisfaction in the airline industry in Tanzania a case of Precision Air Limited Davy Parsaoran Hinsa Pardede by Pardede, Davy Parsaoran Hinsa [Author] Material type: Text Publication details: Dar es salaam University of Dar es salaam 2021 Availability: No items available. Add to cart (remove)
	3.	No cover image available No cover image available No cover image available The effectiveness of customer retention in commercial banks in Tanzania: the case of CRDB Bank PLC, Barclays and NMB bank by Nkini, Upendo [Author] Material type: Text Publication details: Dar es Salaam: University of Dar es Salaam, 2012 Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HG1616.C87T34N534 , ... Add to cart (remove)
	4.	No cover image available No cover image available No cover image available The influence and applicability of IT on marketing of banking services in Tanzania by Magashi, Gerald [Author] Material type: Text Publication details: Dar es Salaam: Universi,ty of Dar es Salaam 2012 Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HG1616.M3T34M33 , ... Add to cart (remove)
	5.	Zingerman's : guide to giving great service by Pomaranski, Nicole [Author] Material type: Text Publication details: New York : Hyperion, 2003 Availability: Items available for loan: Directorate of Library Services (UDSM) (1)Collection, call number: Social Sciences Collection HF5415.5.W445. Place hold Add to cart (remove)
	6.	Customers for life: how to turn that one time buyer into a lifetime customer by Sewell, Carl [Author] Brown, Paul B [Author] Material type: Text Publication details: New York: Doubleday, 1990 Availability: Items available for loan: Directorate of Library Services (UDSM) (1)Collection, call number: Social Sciences Collection HF5415.5.S49. Place hold Add to cart (remove)
	7.	No cover image available No cover image available No cover image available Efficiency of services provided by commercial banks : a case of CRDB bank in Dar es Salaam region by Kabula, Irene Murihano [Author] Material type: Text Publication details: Dar es Salaam : University of Dar es Salaam, 2006 Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (4)Collection, call number: East Africana Collection THS EAF HG1616.C87K32, ... Add to cart (remove)
	8.	No cover image available No cover image available No cover image available Effects of automation of bank's process on customer service delivery in commercial banks: a case study of Citibank Tanzania Limited by Makoresho, William Fidelis [Author] Material type: Text Publication details: Dar es Salaam: University of Dar es Salaam, 2006 Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (4)Collection, call number: East Africana Collection THS EAF HG1709.34.M34, ... Add to cart (remove)
	9.	No cover image available No cover image available No cover image available An evaluation of impacts of rebranding on customers case study of mobile phone service providers in Tanzania by Machungu, Nicholas [Author] Material type: Text Publication details: Dar es Salaam. : University of Dar es Salaam. 2012 Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (1)Collection, call number: East Africana Collection THS EAF HF5415.3.T34M32 . Add to cart (remove)
	10.	No cover image available No cover image available No cover image available Factors influencing customers satisfaction on internet connection: the study of Tanzania Telecommunication's Company Limited ( TTCL) by Mngulu, Nicodemus Elinihaki [Author] Material type: Text Publication details: Dar es Salaam: University of Dar es Salaam, 2010 Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HF5415.5.T34M63, ... Add to cart (remove)
	11.	No cover image available No cover image available No cover image available Assessment of customer satisfaction on the health service in Tanzania: a case of health centres owned by local governments by Mashaka Semkiwa [Author] Material type: Text Publication details: Dar es Salaam :University of Dar es Salaam 2009 Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF R727.T34S45, ... Add to cart (remove)
	12.	No cover image available No cover image available No cover image available Factor affecting customer satisfaction in electronic billing system ; tha case of Tanzania Electricity Supply Company (TANESCO) by Salum, Suleiman Ramadhan [Author] Material type: Text Publication details: Dar es Salaam : University of Dar es Salaam, 2011 Availability: No items available. Add to cart (remove)
	13.	No cover image available No cover image available No cover image available Factor affecting customer satisfaction in electronic billing system ; the case of Tanzania Electricity Supply Company (TANESCO) by Salum, Suleiman Ramadhan [Author] Material type: Text Publication details: Dar es Salaam : University of Dar es Salaam, 2011 Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HF5415.5T34S34, ... Add to cart (remove)
	14.	No cover image available No cover image available No cover image available Assessment of business performance of call centres in Tanzania : the case study of VODACOM Company by Raphael, Kakwira [Author] Material type: Text Publication details: Dar es Salaam : University of Dar es Salaam, 2011 Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HF5415.5.T34R36, ... Add to cart (remove)
	15.	No cover image available No cover image available No cover image available Assessment of service quality provided by the government executive agencies in Tanzania : the case of Tanzania Public Service College (TPSC) Constransia Stanslaus Cosmas Akaro by Assessment of service quality provided by the government executive agencies in Tanzania: the case of Tanzania Public Service College (TPSC) [author] Material type: Text Publication details: Dar es Salaam : University of Dar es Salaam, 2008 Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection HF5415.5.A42, ... Add to cart (remove)
	16.	No cover image available No cover image available No cover image available Factors influencing customer satisfaction with service delivery in government agencies : the case of Tanzania Food and Drugs Authority (TFDA), Dar es salaam by Simwanza, Gaudensia [Author] Material type: Text Publication details: Dar es Salaam : University of Dar es Salaam, 2008 Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HF5415.5.S55, ... Add to cart (remove)