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1.
The role of service quality on customer satisfaction in the international courier services: a case of Tanzania posts corporation by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es Salaam ; University of Dar es Salaam ; 2020
Availability: Items available for loan: (4)Collection, call number: THS EAF HF5415.5.T34S36, ...

2.
Customer relationship management in retail banking by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi ; Random Publications ; 2018
Availability: Items available for loan: (5)Collection, call number: HG1616.C87W33, ...

3.
The role of social media on customer retention in the banking industry in Tanzania; a case of CRDB Bank PLC by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es Salaam ; University of Dar es Salaam ; 2021
Availability: No items available.

4.
The effects of services quality on satisfaction of passengers in Tanzania railways corporation; evidence from Tanzania railways corporation by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es Salaam ; University of Dar es Salaam ; 2021
Availability: No items available.

5.
Relationship marketing for competitive advantage : winning and keeping customers by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Oxford 1995
Availability: Items available for loan: Directorate of Library Services (UDSM) (1)Collection, call number: Social Sciences Collection HF5415.5.R455 .

6.
An assessment of NBC'S customer service time by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es Salaam: Unive,rsity of Dar es Salaam 1991
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (1)Collection, call number: University of Dar es Salaam Business School (UDBS) FCM RES HG1616.C87N78.

7.
The importance of customer service in the marketing of an airline: the case of Air Tanzania corporation (ATC) by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es Salaam: University of Dar es Salaam, 1988
Availability: Items available for loan: Directorate of Library Services (UDSM) (1)Collection, call number: University of Dar es Salaam Business School (UDBS) FCM HF5415.5.M84 .

8.
Improving NBC customer services by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es Salaam: University of Dar es Salaam, 1982
Availability: Items available for loan: Directorate of Library Services (UDSM) (1)Collection, call number: University of Dar es Salaam Business School (UDBS) FCM RES HG1616.C87K37.

9.
Creating value shaping tomorrow's business by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Oxford: Butterworth, 1998
Availability: Items available for loan: Directorate of Library Services (UDSM) (1)Collection, call number: Social Sciences Collection HF5415.K4245M3 .

10.
Determinants of customer satisfaction in the digital banking in Tanzania: a case of CRDB Bank Dar es Salaam by
Material type: Text Text
Publication details: Dar es Salaam: University of Dar es Salaam, 2021
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (1)Collection, call number: East Africana Collection THS EAF HG1616.C87T34K863.

11.
An evaluation of service gaps in postal service quality : the case of Tanzania posts corporations by
Material type: Text Text
Publication details: Dar es Salaam : University of Dar es Salaam. 2006
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (1)Collection, call number: East Africana Collection THS EAF HE6071.T34K37.

12.
Responsiveness in service delivery and customer satisfaction : the case of TANESCO in Dar es Salaam by
Material type: Text Text
Publication details: Dar es Salaam. : University of Dar es Salaam, 2006
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (1)Collection, call number: East Africana Collection THS EAF HF5415.5.J67.

13.
Exporters and importers challenges in accessing banking facilities: the case of Kilimanjaro region by
Material type: Text Text
Publication details: Dar es Salaam: University of Dar es Salaam, 2012
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HF1379.T34M3254, ...

14.
Analysis of the profile of business development services providers in Tanzania : the case of Mwanza region by
Material type: Text Text
Publication details: Dar es Salaam : University of Dar es Salaam, 2005
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HF5415.5.T34K33, ...

15.
Rights of telecommunication consumers the case of mobile phone services in Dar es salaam by
Material type: Text Text
Publication details: Dar es Salaam : University of Dar es Salaam, 2005
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HE9715.U6M94, ...

16.
Evaluation of customer service satisfaction level: a cqase study of Tanzania Electric Supply Company Limited (TANESCO), Kinondoni North Region by
Material type: Text Text
Publication details: Dar es Salaam: University of Dar es Salaam, 2006
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection HF5415.5.T34M43, ...

17.
Influence of customer satisfaction in telecommunication service provision: a case of Dar es Salaam City users. by
Material type: Text Text
Publication details: Dar es Salaam: University of Dar es Salaam, 2006
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HF5415.5.R96, ...

18.
The role of market segmentation in enhancing firms service delivery: the case of mobile phone companies in Tanzania by
Material type: Text Text
Publication details: Dar es Salaam: University of Dar es Salaam, 2006
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HF5415.127.T34M3 , ...

19.
Responsiveness in service delivery and customer satsfaction: case of TANESCO in Dar es Salaa region by
Material type: Text Text
Publication details: Dar es Salaam: University of Dar es Salaam, 2006
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (3)Collection, call number: East Africana Collection THS EAF HF5415.5.J67, ...

20.
The importance of efficiency in servise organisations: a case of National Social Security Fund Dar es Salaam. by
Material type: Text Text
Publication details: Dar es Salaam: University of Dar es Salaam, 2006
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (4)Collection, call number: East Africana Collection THS EAF HF5415.5.T34N45, ...

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