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	1.	Implementing digital reference services : setting standards and making it real R. David Lankes by Lankes,R. David [Author] Material type: Text Publication details: New York : Neal-Schuman Publishers, 2003 Availability: Items available for loan: Directorate of Library Services (UDSM) (3)Collection, call number: Science and Engineering Collection Z711.5.V57 2001, ... Place hold Add to cart (remove)
	2.	The evaluation of worldwidw digital reference services in libraries by Liu, Jia [Author] Material type: Text Publication details: Oxford : Chandoa, 2007 Availability: Items available for loan: Directorate of Library Services (UDSM) (1)Collection, call number: Reference Collection DILS Z711.45.L59 . Place hold Add to cart (remove)
	3.	Digital reference in the new millennium : planning, management and evaluation by Lankes, R. David [Author] John W Collins A. B. K. Kasozi Material type: Text Publication details: New York : Neal-Schuman Publishers, 2000 Availability: Items available for loan: Directorate of Library Services (UDSM) (1)Collection, call number: Science and Engineering Collection Z711.45.D54. Place hold Add to cart (remove)
	4.	Going live starting and running a virtual reference service by Coffman, Steve [Author] Material type: Text Publication details: Chicago : American Library Association, 2003 Availability: Items available for loan: Directorate of Library Services (UDSM) (1)Collection, call number: Science and Engineering Collection Z711.45.C64. Place hold Add to cart (remove)
	5.	Virtual reference training : the complete guide to providing anytime anywhere answers by Hirko, Buff [Author] Mary Bucher Ross Material type: Text Publication details: Chicago : American Library Association, 2004 Availability: Items available for loan: Directorate of Library Services (UDSM) (1)Collection, call number: Science and Engineering Collection Z711.45.H57. Place hold Add to cart (remove)