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1.
Introduction to reference work in the digital age by
Material type: Text Text
Publication details: New York : Neal-Schuman Publishers, 2003
Availability: Items available for loan: Directorate of Library Services (UDSM) (1)Collection, call number: Science and Engineering Collection Z711,J36.

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2.
Going live starting and running a virtual reference service by
Material type: Text Text
Publication details: Chicago : American Library Association, 2003
Availability: Items available for loan: Directorate of Library Services (UDSM) (1)Collection, call number: Science and Engineering Collection Z711.45.C64.

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Starting and operating live virtual reference services : how to do it manual for librarians by
Material type: Text Text
Publication details: New York : Neal-Schuman Publishers, 2002
Availability: Items available for loan: Directorate of Library Services (UDSM) (1)Collection, call number: Information Studies program DILS Z711.47.M46 .

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