| 000 | 00548nam a2200181 4500 | ||
|---|---|---|---|
| 001 | 000000603261 | ||
| 020 | _a978 -1 -01 --98867 -5 | ||
| 040 | _cUDSM | ||
| 050 | _aHF5415.5.B326 | ||
| 100 | 1 |
_aBaer, Jay _eAuthor |
|
| 245 | 1 |
_aHug Your Haters _b; how to embrace complaints and keep your customers |
|
| 260 |
_aNew York _b: Crtford Penguin, _c2016. |
||
| 300 |
_axii, 219p. _b: ill. _c; 24cm. |
||
| 504 | _aIncludes bibliographical references and index | ||
| 650 | _aCustomer relations | ||
| 650 | _aConsumer complaints | ||
| 942 |
_2lcc _cBK _n0 |
||
| 999 |
_c129371 _d129371 |
||