| 000 | 00494nam a2200145 4500 | ||
|---|---|---|---|
| 020 | _a1-56052-498-7 | ||
| 040 | _cUDSM | ||
| 100 | 1 |
_aFriedman, Nancy _eAuthor |
|
| 245 | 1 |
_aCustomer service nightmares : _b100 tales of the worst experiences possible, and how they could have been fixed _cNancy Friedman |
|
| 260 |
_aNew York ; _bCrisp , _c1998. |
||
| 300 |
_axi, 149p. : _c23 cm. |
||
| 504 | _aIncludes bibliographical reference and index | ||
| 650 | _aCustomer services | ||
| 942 |
_2lcc _cBK _n0 |
||
| 999 |
_c132287 _d132287 |
||