| 000 | 00615nam a2200157 4500 | ||
|---|---|---|---|
| 040 | _cUDSM | ||
| 100 | 1 |
_aMwakigomba, Salome Epimack _eAuthor |
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| 245 |
_aThe analysis of factors affecting cutomer satisfaction in financial institutions _b : the case of Akiba Commercial Bank |
||
| 260 |
_aDar es Salaam _b : University of Dar es Salaam _c , 2012 |
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| 300 |
_aix,62p. _b : ill. _c ; 30cm. |
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| 504 | _aIncludes bibliographical references Thesis: MBA - University of Dar es Salaam | ||
| 650 | 1 | _aCustomer satisfaction | |
| 650 | 1 | _aCustomer services | |
| 650 | 1 | _aAkiba Commercial Bank | |
| 942 |
_2lcc _cDST _n0 |
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| 999 |
_c140824 _d140824 |
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