| 000 | 00846nam a2200241Ia 4500 | ||
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| 008 | 230524s9999 xx 000 0 und d | ||
| 040 | _cUDSM | ||
| 050 | _aTHS EAF HG8059.G52 | ||
| 100 | 1 |
_aGidhagen, Mikael _eAuthor |
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| 245 | 1 | 0 |
_aCritical business episodes : _bthe criticality of damage adjustment processes in insurance relationships _cMikael Gidhagen |
| 260 |
_aUppsala : _bUppsala University, _c2002. |
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| 300 |
_a211p. : _bill. ; _c25cm. |
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| 490 |
_aDoctoral Thesis ; _v91 |
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| 504 | _a(Doctorial Thesis) Thesis. PhD. (Business Studies) - Uppsala University, 2002 | ||
| 650 | _aInsurance business | ||
| 650 | _aCorporate insurance | ||
| 650 | _aCustomer relationship | ||
| 650 | _aProfessional services | ||
| 650 | _aServices marketing | ||
| 650 | _aClaim settlement | ||
| 650 | _aCritical episode | ||
| 942 |
_2lcc _cDST |
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| 999 |
_c49689 _d49689 |
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