Customer service nightmares : 100 tales of the worst experiences possible, and how they could have been fixed
Friedman, Nancy
Customer service nightmares : 100 tales of the worst experiences possible, and how they could have been fixed Nancy Friedman - New York ; Crisp , 1998. - xi, 149p. : 23 cm.
Includes bibliographical reference and index
1-56052-498-7
Customer services
Customer service nightmares : 100 tales of the worst experiences possible, and how they could have been fixed Nancy Friedman - New York ; Crisp , 1998. - xi, 149p. : 23 cm.
Includes bibliographical reference and index
1-56052-498-7
Customer services