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Customer service nightmares : 100 tales of the worst experiences possible, and how they could have been fixed Nancy Friedman
Material type:
TextPublication details: New York ; Crisp , 1998.Description: xi, 149p. : 23 cmISBN: - 1-56052-498-7
| Item type | Current library | Collection | Call number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
| Book | UDSM Library Social Sciences Collection | Social Sciences Collection | HF5415.5.F75 (Browse shelf(Opens below)) | Available | 000000604082 |
Includes bibliographical reference and index
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