A practical guide to call center technology
Waite, Andrew J.
A practical guide to call center technology - San Francisco : CMP Books , 2001 - iv,497p. : ill. ; 24cm.
1 57820 094 6
Call centers, management,
Customer services,
communication systems,
Telephone in business
HE8788.W35
A practical guide to call center technology - San Francisco : CMP Books , 2001 - iv,497p. : ill. ; 24cm.
1 57820 094 6
Call centers, management,
Customer services,
communication systems,
Telephone in business
HE8788.W35