A practical guide to call center technology (Record no. 132888)

MARC details
000 -LEADER
fixed length control field 00512nam a2200181 4500
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 1 57820 094 6
040 ## - CATALOGING SOURCE
Transcribing agency UDSM
050 ## - LIBRARY OF CONGRESS CALL NUMBER
Classification number HE8788.W35
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Waite, Andrew J.
Relator term Author
245 1# - TITLE STATEMENT
Title A practical guide to call center technology
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. San Francisco :
Name of publisher, distributor, etc. CMP Books ,
Date of publication, distribution, etc. 2001
300 ## - PHYSICAL DESCRIPTION
Extent iv,497p.
Other physical details : ill.
Dimensions ; 24cm.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Call centers, management,
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services,
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element communication systems,
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Telephone in business
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Library of Congress Classification
Koha item type Book
Suppress in OPAC No
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection Home library Current library Date acquired Total checkouts Full call number Barcode Date last seen Price effective from Koha item type Loan category
    Library of Congress Classification     Science and Engineering Collection Directorate of Library Services (UDSM) Directorate of Library Services (UDSM) 06/14/2024   HE8788.W35 000000309777 06/14/2024 06/14/2024 Book Normal