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They just don't get it: changing resistance into understanding

Yerkes, Leslie A.

They just don't get it: changing resistance into understanding - New York : Inc. Berrett - Koehler Publishers, 2005 - xiii,142p. : ill. ; 22cm.

ISBN: 978-1-57675-328-6

Subjects--Topical Terms:
Communication in management,
Influence (Psychology),
Persuasion (Psychology)

LC Class. No.: HD30.3.Y47

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