Normal view MARC view ISBD view

The loyalty effect: (Record no. 127741)

MARC details
000 -LEADER
fixed length control field	00629nam a2200205 4500
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	0 87584 448 0
040 ## - CATALOGING SOURCE
Transcribing agency	UDSM
050 ## - LIBRARY OF CONGRESS CALL NUMBER
Classification number	HF5415.5.R438
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name	Reichheld, Frederick F
Relator term	Author
245 14 - TITLE STATEMENT
Title	The loyalty effect:
Remainder of title	the hidden force behind growth profits and lasting value
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc.	Boston:
Name of publisher, distributor, etc.	Brain and company inc,
Date of publication, distribution, etc.	1996
300 ## - PHYSICAL DESCRIPTION
Extent	xii,323p.:
Other physical details	ill.;
Dimensions	24cm.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note	Includes bibliographical reference and index
650 1# - SUBJECT ADDED ENTRY--TOPICAL TERM
Source of heading or term	Customer relations
650 1# - SUBJECT ADDED ENTRY--TOPICAL TERM
Source of heading or term	Consumer satisfaction
650 1# - SUBJECT ADDED ENTRY--TOPICAL TERM
Source of heading or term	Job satisfaction
650 1# - SUBJECT ADDED ENTRY--TOPICAL TERM
Source of heading or term	Labor productivity
650 1# - SUBJECT ADDED ENTRY--TOPICAL TERM
Source of heading or term	Loyalty
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme	Library of Congress Classification
Koha item type	Book
Suppress in OPAC	No

Holdings
Withdrawn status	Lost status	Source of classification or shelving scheme	Damaged status	Not for loan	Collection	Home library	Current library	Date acquired	Total checkouts	Full call number	Barcode	Date last seen	Price effective from	Koha item type	Loan category
		Library of Congress Classification			Social Sciences Collection	Directorate of Library Services (UDSM)	UDSM Library	03/27/2024		HF5415.5.R438	000000601116	03/27/2024	03/27/2024	Book	Normal