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1.
Beyond generation X : a practical guide for managers Claire Raines by
Material type: Text Text
Publication details: New York ; Ca Crisp publications menlo park , 1997
Availability: Items available for loan: Directorate of Library Services (UDSM) (1)Collection, call number: Social Sciences Collection HF5549.5.R44R345 .

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2.
Customer service nightmares : 100 tales of the worst experiences possible, and how they could have been fixed Nancy Friedman by
Material type: Text Text
Publication details: New York ; Crisp , 1998
Availability: Items available for loan: Directorate of Library Services (UDSM) (1)Collection, call number: Social Sciences Collection HF5415.5.F75.

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3.
Transforming the difficult child workbook : an interactive guide to the nurtured heart approach Howard Glasser by
Material type: Text Text
Publication details: New York ; Crisp , 2007
Availability: Items available for loan: Directorate of Library Services (UDSM) (1)Collection, call number: Social Sciences Collection HQ773.G53.

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